cwambugu41
About Candidate
My name is Carol Beatrice Wambugu, a Customer Experience Team lead at Britam Insurance company Limited.
I am an accomplished professional with 7+ years of experience spearheading customer service functions, I possess a wide range of knowledge and talents that allow me to contribute towards the success of a company.
My background lies in relationship management, Analyzing and auditing service incident data, emails, voice recordings, Customer Database Management and customer surveys to identify areas of service delivery that do not meet pre-established performance standards.
I consider myself to be a dedicated and dependable individual who possesses excellent verbal and written communication skills.
Nationality
Marital Status
Next Of Kin (Type the Name, Relationship and Address )
George Mwongela
0717 444 061
How did you learn of this vacancy?
Do you have a valid driver’s license?
Do you have a valid passport?
Are you prepared to work outside of Nairobi?
We shall reference check with your referees. Do you have any objection?
Have you ever had a record with the police?
Special achievements in work:
Won the best employer of the year, 2018, 2019
Spearheaded Britam contact center start up, and introduction of the customer relationship management system ( CRM).
spearhead the transition of clients from the Cash Management Solution to Wealth management fund in 2017.
Special qualities:
I am very customer centric
Institution attended
Institution level
Date Period
Grade
Institution attended
Institution level
Date Period
Grade
Institution attended
Institution level
4
Company Name:
Business Type:
Supervisor’s Name:
Supervisor Title:
Mobile No. and Email
Your Position:
Type
Employment Dates
Reason for Leaving:
currently in the possition.
Company Name:
Business Type:
Supervisor’s Name:
Supervisor Title:
Mobile No. and Email
Your Position:
Type
Employment Dates
Reason for Leaving:
Company internal restructure .
Company Name:
Business Type:
Supervisor’s Name:
Supervisor Title:
Mobile No. and Email
Your Position:
Type
Employment Dates
Reason for Leaving:
End of contract.
