cwambugu41

January 18, 1990

About Candidate

My name is Carol Beatrice Wambugu, a Customer Experience Team lead at Britam Insurance company Limited.

I am an  accomplished professional with 7+ years of experience spearheading customer service  functions, I possess a wide range of knowledge and talents that  allow me to contribute towards the success of a  company.

My background lies in relationship management, Analyzing and auditing service incident data, emails, voice recordings,   Customer Database Management   and customer surveys to identify areas of service delivery that do not meet pre-established performance standards.

I consider myself to be a dedicated and dependable individual who possesses excellent verbal and written communication skills.

Nationality
kenyan
Marital Status
Married
Next Of Kin (Type the Name, Relationship and Address )

George Mwongela

0717 444 061

How did you learn of this vacancy?
A friend recommended me
Do you have a valid driver’s license?
Yes
Do you have a valid passport?
Yes
Are you prepared to work outside of Nairobi?
Yes
We shall reference check with your referees. Do you have any objection?
No
Have you ever had a record with the police?
no
Special achievements in work:

Won the best employer of the year, 2018, 2019

Spearheaded Britam contact center start up, and introduction of the customer relationship management system ( CRM).

spearhead the transition of clients from the Cash Management Solution to Wealth management fund in 2017.

Special qualities:

I am very customer centric

Institution attended
Jomo Kenyatta University of Agriculture and technology.
Institution level
University
Date Period
2009-2012
Grade
B
Institution attended
Njonjo Girls High school
Institution level
Secondary
Date Period
2006-2009
Grade
B
Institution attended
Jomo Kenyatta University of Agriculture and Technology.
Institution level
University
4
n/a
Company Name:
Britam Insurance Limited
Business Type:
Insurance and investment
Supervisor’s Name:
Evalyne Matara
Supervisor Title:
Retail Customer Service Manager | AMC Retail Operations
Mobile No. and Email
0722924768
Your Position:
CUSTOMER SERVICE TEAM LEAD- CONTACT CENTER
Type
Full-time
Employment Dates
12/2016
Reason for Leaving:

currently in the possition.

Company Name:
Britam Asset managers
Business Type:
Investment
Supervisor’s Name:
Komu Githui
Supervisor Title:
Customer Service Manager
Mobile No. and Email
0720817110
Your Position:
customer service supervisor
Type
Full-time
Employment Dates
2016-2018
Reason for Leaving:

Company internal restructure .

Company Name:
STANLIB KENYA LIMITED ( NOW UNDER ICEA LIONS GROUP)
Business Type:
ASSET MANAGER
Supervisor’s Name:
Charlene Kimara
Supervisor Title:
Head of Business development and Customer service
Mobile No. and Email
0700040400
Your Position:
Business development and customer service support associate.
Type
Full-time
Employment Dates
05/2014-2016
Reason for Leaving:

End of contract.

Applicant Signature:

Location